These Terms constitute a binding agreement between OrderStraight and the delivery company or business establishing or using an account. The individual accepting these Terms represents that the individual has legal authority to bind the Delivery Company.
OrderStraight provides Software as a Service (SaaS) technology for managing delivery operations. Depending on enabled functionality, the service may include a Dispatcher Dashboard, Driver App, merchant/client Driver Request pages, live tracking, maps, Driver management, records, COD reporting, notifications, White Label functionality and integrations.
The Delivery Company acknowledges that it is the actual operator and provider of the delivery services it performs for its clients or accepts for fulfilment. Use of OrderStraight does not transfer responsibility for physical delivery performance from the Delivery Company to OrderStraight.
OrderStraight and the Delivery Company are independent parties. Nothing in these Terms by itself creates a partnership, general agency, joint venture or employment relationship between OrderStraight and the Delivery Company or its Drivers.
The Delivery Company is responsible for licences, permits, approvals and regulatory obligations applicable to it as a delivery operator and for Driver/vehicle compliance to the extent required by law. OrderStraight remains responsible for legal obligations imposed directly on it in its role as technology provider, controller or processor, as applicable.
The Delivery Company remains responsible, to the extent required by law, for Drivers it adds or approves, including identity verification, licences, vehicles, insurance, permits, vehicle safety, contractual/employment relationships, compensation, settlements and operational supervision.
OrderStraight may provide document-upload/expiry, identity, device, live-selfie and vehicle-verification tools. Providing these tools is technical assistance and does not by itself transfer legal or operational responsibility for Drivers or vehicles from the Delivery Company to OrderStraight, except where law directly imposes responsibility on OrderStraight.
The Delivery Company is responsible for its authorized users, access permissions and credential security and must prevent unauthorized use. The Company must notify OrderStraight without undue delay if it discovers unauthorized access or account misuse.
The Delivery Company may add its existing clients and provide them with available request/account functionality. A properly evidenced pre-existing client will be treated as a Delivery Company Client and its ordinary deliveries remain part of the Delivery Company’s own business.
Where a dispute arises regarding client source, reasonable dated evidence of a prior commercial relationship may be requested, including contracts, invoices, delivery records, account statements, correspondence or priorsystem records.
OrderStraight may establish a reasonable initial period after activation for the Delivery Company to add/import existing clients. After that period, dated evidence may be required for any later claim that an OrderStraightintroduced client was pre-existing.
OrderStraight may independently acquire or register restaurants, merchants, retailers, businesses and other customers designated as OrderStraight Network Clients.
OrderStraight may offer or route Network Orders to participating Delivery Companies. The Delivery Company may accept or reject such requests subject to the applicable arrangement. Upon acceptance, the Delivery Company becomes responsible for physical fulfilment using its Drivers and operational resources.
Subject to the applicable arrangement, OrderStraight’s role is technology, order intake, routing, dispatch, information exchange, tracking, records, reporting and technical connectivity. This does not by itself make OrderStraight the employer of the Delivery Company’s Drivers, owner of its vehicles, or the physical performer of the trip.
OrderStraight does not guarantee any number of Network Orders, minimum revenue, clients or exclusive territory. Requests may be routed among different partners based on availability, coverage, service criteria and network configuration.
The Delivery Company shall pay fees according to the applicable commercial proposal, subscription plan, Pricing Schedule, invoice or other accepted financial arrangement. Fees may be based on users, Drivers, features, orders, Network Orders or another agreed pricing structure. These Terms do not establish a fixed price.
OrderStraight may charge fees for orders, business or clients provided/referred through the OrderStraight Network according to the applicable Pricing Schedule or commercial arrangement. Network Fees do not apply to ordinary deliveries generated by the Delivery Company’s proven pre-existing clients unless otherwise agreed.
OrderStraight may revise fees or pricing plans from time to time after providing applicable prior notice in accordance with the commercial arrangement and law.
Billing occurs according to the agreed billing cycle. Amounts are payable within the period stated in the invoice or commercial arrangement. OrderStraight may suspend some or all services for overdue amounts following applicable notice and subject to law.
For deliveries fulfilled by the Delivery Company, the Company is responsible for COD collection, cash management, merchant payouts, Driver settlements and related discrepancies/claims. OrderStraight does not become the owner or custodian of COD merely because information is recorded or displayed in the platform.
The Delivery Company determines pricing for its own clients unless a separate Network arrangement applies. Each party is responsible for taxes and statutory charges imposed on it by law.
The Delivery Company remains responsible, to the extent required by law, for operational risks involving its deliveries, Drivers and vehicles, including insurance, accidents, vehicle safety, permits, violations and physical losses. OrderStraight does not become responsible for an accident merely because a trip was recorded, routed or tracked through the platform. Nothing excludes liability that cannot legally be excluded or liability directly caused by proven wrongdoing by OrderStraight.
The Delivery Company remains responsible for physical fulfilment of accepted deliveries in accordance with applicable law and its arrangements, including pickup, transport, delivery, loss, damage, delay and related operational claims.
The Delivery Company handles complaints concerning physical fulfilment, Drivers, vehicles, delays, lost/ damaged goods or COD. OrderStraight provides support concerning the platform and its technical functionality.
To the extent permitted by law, the Delivery Company must not use information about an OrderStraight Network Client obtained exclusively through OrderStraight for the purpose of intentionally bypassing the platform, avoiding applicable fees or improperly appropriating the client during the protected period stated in the commercial arrangement. This does not apply to a client the Delivery Company can establish was an actual pre-existing client.
OrderStraight must not improperly use confidential information entered by the Delivery Company for the purpose of appropriating the Company’s existing clients or Drivers in violation of these Terms or the commercial arrangement.
The Delivery Company retains its commercial rights in client lists, pricing and proprietary business information. It grants OrderStraight the right to process information reasonably necessary to provide, operate, secure and support the platform and satisfy legal obligations.
For Driver, merchant and customer data where the Delivery Company determines the processing purposes and submits the data to the platform, the Delivery Company will generally act as Controller and OrderStraight as Processor within the instructions and agreement. OrderStraight may act as independent Controller for account, billing, security, acceptance and support data for which it determines the purpose. Final legal classification depends on the actual processing and applicable law.
When acting as Processor, OrderStraight processes data only as necessary for operation, dispatch, tracking, reporting, support and security according to the Delivery Company’s instructions and these Terms. Processing continues for the subscription term and any applicable export, termination and lawful-retention period.
The Delivery Company represents that it has an appropriate lawful basis and required consents/notices for Driver, merchant and customer data submitted to the platform for delivery, tracking and communications.
OrderStraight may use service providers/subprocessors for hosting, mapping, messaging, notifications, payments, support and security. Acceptance of these Terms constitutes electronic consent to the subprocessors listed in the OrderStraight service-provider list. OrderStraight will provide notice before a material change where required so the Delivery Company may object where applicable law provides such right.
OrderStraight will implement reasonable technical and organizational measures appropriate to the processing. When acting as Processor, OrderStraight will notify the Delivery Company without undue delay after discovering a material breach affecting data processed on the Company’s behalf and will provide available information reasonably necessary for legal incident handling.
Upon expiration or termination, the Delivery Company may request export of available Company Data during the export period specified in the service policy or commercial arrangement. After that period, OrderStraight may delete, conceal or return data according to law and its retention policy, except for information retained for legal, financial, security, rights-protection or dispute-resolution purposes.
Non-public client lists, Driver information, pricing, reports, transaction volumes, credentials, financial information and business plans are confidential. Each party must use them only for authorized purposes and apply reasonable protection.
OrderStraight grants the Delivery Company a limited, non-exclusive, non-transferable right to use the platform during the applicable term. The Company must not copy, improperly resell, reverse engineer, gain unauthorized access to, interfere with, or unlawfully use the platform.
White Label branding does not transfer ownership of OrderStraight software, source code or technology to the Delivery Company. Intellectual-property rights remain with their applicable owners.
OrderStraight will use commercially reasonable efforts to maintain availability. Service may be interrupted by maintenance, upgrades, Internet, GPS, mapping, telecommunications, third-party providers or circumstances outside reasonable control.
Neither party is liable for delay or failure directly caused by events beyond reasonable control, including natural disasters, war, civil disturbance, widespread communications outages or governmental action, provided reasonable efforts are made to mitigate impact.
OrderStraight may suspend or restrict service for non-payment, fraud, misuse, hacking/attempted hacking, material breach, security requirements, or legal/regulatory obligations.
These Terms remain effective while the Delivery Company’s account/subscription is active unless the commercial arrangement states otherwise. Service may be terminated under the applicable plan or commercial arrangement. Termination does not affect amounts due or rights/obligations arising before termination.
Upon termination, the Delivery Company’s right to use the platform ends subject to any data-export or agreed transition period. Provisions concerning outstanding amounts, confidentiality, intellectual property, data protection, non-circumvention, limitation of liability, indemnification and provisions intended by nature to survive continue as necessary.
To the maximum extent permitted by law, OrderStraight is not responsible for operational acts or omissions of the Delivery Company, its employees, Drivers or contractors, including driving, accidents, violations, COD, physical loss/damage during delivery, Driver delay, compensation/employment relationships or regulatory obligations belonging to the Delivery Company. Nothing excludes liability that law does not permit to be excluded.
To the maximum extent permitted by law, the Delivery Company agrees to indemnify OrderStraight against reasonable claims and losses directly arising from the Company’s delivery operations, acts/omissions of its Drivers, unlawful or uninsured vehicles, operational accidents, COD misconduct, breach of law, personal data submitted without an appropriate lawful basis, or breach of these Terms. This does not apply to losses directly caused by OrderStraight’s own wrongdoing.
Notices concerning service, account, billing, pricing or amendments may be delivered through the dashboard, registered email, registered telephone/WhatsApp number or another approved electronic channel. Notice is deemed received upon successful transmission to a registered channel unless law requires otherwise. The Delivery Company is responsible for keeping contact information current.
The Delivery Company may not transfer the account or assign usage rights without OrderStraight’s written approval. To the extent permitted by law, OrderStraight may assign the agreement to an affiliate or legal successor, or as part of a restructuring or sale of the relevant business/assets, while preserving material Company rights.
These Terms together with the applicable commercial proposal, subscription plan, Pricing Schedule, Privacy Policy and accepted addenda constitute the entire agreement concerning use of the platform and supersede conflicting informal understandings. Where documents conflict, the document most specifically addressing the subject prevails unless it states otherwise.
If any provision is invalid or unenforceable, the remaining provisions remain effective to the extent permitted by law. Failure or delay in exercising a right does not constitute waiver.
OrderStraight may update these Terms. A material amendment may require renewed acceptance by an authorized representative before continued use.
These Terms are governed by the laws and regulations applicable in the Hashemite Kingdom of Jordan. Disputes are subject to the competent Jordanian courts unless applicable law requires otherwise.
These Terms are provided in Arabic and English. In the event of inconsistency or conflict of interpretation, the Arabic version shall prevail and be binding.
By selecting “I Agree & Activate Company Account”, the authorized representative confirms authority to bind the Delivery Company, accepts the Company’s operational/regulatory responsibilities for deliveries, Drivers and vehicles, accepts the applicable commercial pricing, Privacy Policy and the data-processing provisions in these Terms.
OrderStraight — a product by JSIT · Hashemite Kingdom of Jordan
Questions about these documents: legal@orderstraight.com